Here are some frequently asked questions about power cuts and electricity supply issues.
Call 105 immediately to report the problem to your network operator. Keep as far away from the hazard as possible. If there is a serious immediate risk (e.g. cables obstructing a public highway), call the emergency services too.
Cordless phones probably won’t work during a power cut. They take their power from the mains and most don’t have battery back-up. Traditional corded phones will work – you might want to keep one handy so you can plug it in and make phone calls if you have a power outage.
In most cases, mobile phones will work if they are charged. If you have a smartphone, you can visit your local network operator’s website or social media channels, where available, to report a power cut and get updates.
The Priority Services Register is for people who might need extra support during a power cut; for example, people who need electricity for vital medical equipment.
If you are on the Register and you have a power cut, you should continue to call the phone number that you have been given.