Many people don’t know they should contact their local electricity network operator if they have a power cut. They often mistakenly call the electricity supplier they pay their bills to.
That’s why the electricity network operators have introduced 105 – to give you an easy-to-remember number to call that will put you through to the local people who can help.
You can call 105 no matter who you choose to buy electricity from.
In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and multiple Independent Distribution Network Operators (IDNOs) that operate across regions. DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year.
These network operators have joined forces to launch 105 and make it easier for their customers to contact them during a power outage. You can find out more about network operators by visiting the Energy Networks Association website.